EMERgency24 Alarm Monitoring & Security Solutions

EMERgency24 maintains the infrastructure to allow the industry’s widest range of alarm monitoring capabilities. From sending signals over POTS lines or a cellular back up to alarms over-Ethernet or a radio-frequency network, EMERgency24 has a solution for all alarm-system installations. EMERgency24 remains ahead of the industry’s technological curve by staffing in-house programming expertise that allows us to respond to almost any monitoring need.

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Alarm System Monitoring

EMERgency24 Platinum Dealer

EMERgency24 presented recognition to Fox Valley Fire & Safety as a 2019 Platinum Level Partner

Monitoring Services:

  • Burglar/Panic: A nationwide team of operators ready to dispatch the police – following any protocol required by local authorities – to the protected property should there ever be a need.
  • Fire: UL-listed and FM Global-approved central station
  • Video: Remote Video Monitoring – Video Verification, Video Guard, Video Guard Tour & Video Gate
  • Voice: Two-Way Voice Bolsters Security in Homes and Businesses
  • Gas: Gas Detectors and CO2 Monitoring
  • Mechanical: Industrial Equipment Monitoring – Immediately inform onsite personnel and others from a call list about mechanical failures.
  • Environmental: Monitor detectors/devices as simple as temperature gauges or as complex as monitoring radiation levels at a nuclear plant. From Agricultural and Banking facilities to Warehouses and Zoos.
  • Open/Close Supervision: Alerts you when your system has been disabled or armed outside of specified hours. Track your employees’ arrival and departure times.
  • Auto-testing: Verifies alarm system connection to the appropriate EMERgency24 alarm receiver by transmitting a test signal at a specific time.
  • Elevator: Two-way voice monitoring of elevators in the event that a car may become disabled and occupants are trapped.
  • Emergency Call: Ideal for parking garages, open campus space or stairwells to provide a means of calling for emergency help should it ever be needed.
  • PERS: Personal Emergency Response Service (PERS) provide the means to call for help from almost anywhere in the home at the press of a button.
    EM24 Video Filtered Response

    How EM24’s Video Filtered Response process works

  • Video Filtered Response: Police prioritize response when video confirms a crime is in progress.

Protect Your Staff, Stock and Intellectual Assets

A business alarm system monitored by EMERgency24 is one of the best ways to protect your employees and place of business should there ever be intrusion, fire, medical emergency, gas build-up, water leak or almost any other unspeakable event. Having a team of trained monitors, constantly aware of any signal that comes from your security system, ensures a fast response when it is needed most. Other benefits of having a business security system monitored by EMERgency24 include:

Save on property insurance! It’s proven that physical losses are significantly less in structures monitored by a central station. This saving is passed along to policy owners.

Increased peace of mind! Even when you are not at work, emergencies are responded to immediately. This provides protection for employees, stock, irreplaceable data, historical documents and much more.

Instant information! Technological advancements facilitate instant notification of alarm system events, including the notification of power failures, system access outside of normal hours, abnormal temperatures, medical alerts or almost any other “actionable” event the owner would want to be aware of immediately.

Remote Video Monitoring

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Video Verification
Video Verification documents a change in local conditions by using cameras to record video signals or image snapshots. The source images can be sent over a communication link, usually an IP network, to EMERgency24 where monitors retrieve the images through proprietary software. The information is then relayed to law-enforcement and recorded to an event file, which can later be used as prosecution evidence.
An example of how this system works is when a passive infrared sensor – or any other sensor – is triggered, a designated number of video frames from before and after the event is sent to the central station. A trained monitoring professional then closely studies the output to identify for customers and police the cause of the signal and sends the data to authorized parties.
A second video solution can be incorporated into to a standard panel, which sends EMERgency24 an alarm. When a signal is received, a trained monitoring professional accesses the on-site digital video recorder (DVR) through an IP link to determine the cause of the activation. For this type of system, the camera input to the DVR reflects the alarm panel’s zones and partitioning, which allows the monitor to look for an alarm source in multiple areas.

Video Guard
With Video Guard, you specify a time that you would like monitored and the central station checks in during the specified time to ensure the validity of the transaction. You can also specify an event you would like to monitor (i.e., the depositing of money into a safe nightly) rather than a timed condition. The variables and the duration of time to be monitored are all customized to suit your needs.
This real-time observation of events can potentially replace guard services and/or additional personnel who are hired to ensure the integrity of an event. Outsourcing the “check-in” provides additional safeguards that are not available with in-house verification.

Video Guard Tour
When a business or residence is unattended, EMERgency24 monitors can “look in” on any camera connected to the system and perform a video “guard tour” of the area to report exceptional conditions, events or unauthorized entry, potentially eliminating the need for on-site guard services. “Look-in” service also provides an additional layer of protection against collusion that is not possible via in-house verification.

Video Gate
After hours, on weekends or anytime a door or gate is unsupervised, images of anyone entering or leaving can be taken, transmitted and logged by EMERgency24, providing a history of everyone that enters or leaves the premise.

EMERgency24 Supports Elite Security and Videofied Video Platforms:
The Videofied® wireless, battery-operated video monitoring system ensures you receive a priority response with video verification of the alarm event.
Perfect for both interior and exterior applications to solve specific problems.
Do you:

  • Store fleet vehicles outside?
  • Leave assets, such as building materials, at job sites?
  • Drop ship equipment to job sites?
  • Work with utilities or store large amounts of metal?
  • Have a Dumpster on your property?
  • Own multiple homes that are often vacant?
  • Live on remote acreage or complain about off-road vehicles?
  • Own businesses that store chemicals?
  • Have “squatters” that grow illegal crops?

Units can be programmed onsite, and installed near assets that need temporary video monitoring protection, such as a boat dock or seasonal use facilities for park districts, construction companies or other types of businesses.

Two-Way, Mass-Communication System with Video

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EM24 Incident Command & Control Service

EM24 Incident Command & Control Service PDF

Incident Command and Communication
Emergency 24’s Incident Command and Communication Service is a two-way, multi-media mass-communications system that facilitates real-time video camera access to help minimize the impact of a weapons event on a school, hospital or office campus.
Incident Command and Communication Service combines traditional alarm monitoring with an advanced communications platform to improve the flow of information to and from building occupants and first responders. The information exchange allows responders to better prioritize, coordinate and execute their response effort faster.

An Extreme Situation Just HappenedEM24 Immediately Notified
When an alarm is activated or generated, local authorities and building occupants with the highest administrative levels (management, principals, security, maintenance, etc.) are immediately notified of the incident via text, email, fax and/or voice messaging. The notification will identify the type of emergency that happened and provide a link to a floor plan EM24 Floor Plansshowing where the incident occurred in the facility. That message also contains links to get driving directions to the facility (for police response) and access to the secure Internet portal from which two-way, mass-communication is facilitated. Others groups in the building will be notified to “lockdown” or follow a protocol based on the situation.

Building Occupants Provide Real-Time IntelligenceEM24 Real Time Text Email Intelligence
Because building occupants are able to reply to the messages they receive — by text or email — they can provide onsite intelligence that the police can use to shape their response. Those responses can indicate where there are injuries or even photographs that would help identify the perpetrators or let police know how many perpetrators they are dealing with when they arrive. Ongoing two-way communication between the contact groups can be maintained throughout the incident until the “all clear” signal is given. The same two-way communication capabilities are also available for municipalities, but instead of an alarm-system trigger to initiate the mass-communication system, a municipal leader would generate the event message from the secure online portal.

Incident Commanders Communication the PortalEM24 Real Time Video Camera Access
Whether it is the local police or campus security, it is from the Incident Command and Communication portal that instructions for building occupants can be sent. Recipients can reply to the messages by email or text to provide onsite intelligence. It is this two-way communication that sets our system apart from any other. Incident Commanders are also given access to on-site video feeds to track perpetrators and visually assess the situation in real time.

An Exchange of Information, Not Just Notification
Traditional notification of an emergency event in a building usually takes place with visual (strobe) and audio (horn/speaker) indicators while a central station operator notifies the 911 dispatch center via telephone contact. That’s the end of the dialogue. A conversation, in comparison, is two-way exchange of information. That’s exactly what’s needed to minimize the impact of an emergency whether it is at a school, office building or something that affects your hometown.

Adaptable and Flexible
In a facility that draws the same daily population, such as a school or office, develop contact groups segmented by a variety of characteristics and administration levels. Segmentation would begin with determining who should receive access to operate the Incident Command and Communication portal and others who receive immediate notice of the incident and emergency procedure documents, but no portal control. Other contact groups — especially younger students — would receive less information. How much information is shared with each group depends on the wishes of the building operators and local police.

Incident Command & Control Service

1. Alarm Event / Pre-Defined Alert

  • Lockdown
  • Severe Weather
  • Hazmat Danger
  • Custom Alerts

Signal Sent to EMERgency24
Instant Communication — Text, E-Mail or Voice Notification — to Pre-Defined Contact Groups:

  • First Responders
    Secure Internet links to Incident Command portal

    • Video feeds
    • Floor plans
    • Visual Point Identification
    • Emergency Procedure Documents
  • Building Occupants
    • Alert of alarm event
    • Instructions from First Responders
    • Request for replies telling what’s happening inside: This info is used by First Responders
  • Elected Officials & School Board
    • Alert of alarm event
    • Notification that Incident Command Center is active
    • Request to meet at Command Center

2. Two-Way Communication between First Responders and Building Occupants

  • First Responders
    • Gunman in cafeteria; many shots fired
    • Use northwest stairwell for exit
    • Police on site; incident under control
    • Remain in classrooms until police arrive
  • Building Occupants
    • Single/multiple assailants
    • Info on injuries and extent
    • Room # or other identifiable location
    • Assailant physical description/clothing

3. Follow-Up Messages Provide Actionable, Real-Time Information to Help Building Occupants

  • Incident Command Portal
    • Messages from Building Occupants undergo immediate Intelligent Analysis to determine commonality so First Responders have greater faith in the information. EXAMPLE: red hoodie, camo pants, masked
    • This mass-notification tool is controlled by First Responders and Incident Administrators
    • Incident Command Portal is accessible via multiple web browsers concurrently.

Emergency24 Incident Command and Communication